RETURNS

RETURNS

KUOTA DIRECT Returns Policy

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange.

Returns are only accepted online for products purchased directly from KUOTA DIRECT. 

If your query relates to a GSG custom clothing order, please contact gsg@dhwagencies.com

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. 

When returning items to KUOTA DIRECT please ensure the product is well packaged and protected from damage in transit.

The buyer is responsible  for the return cost unless item is faulty. (see faulty goods)

Gifted products can only be refunded to the original purchaser.

All gift cards are non-refundable. 

Faulty Goods

KUOTA DIRECT is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.

How To Make a Return / Exchange

Please email info@dhwagencies.com with details of your purchase and whether you are wanting to exchange or return. Please do not arrange for return of a Kuota frame without prior confirmation from DHW Agencies. Failure to do this may impact your refund.